Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: EV MN
from Minnesota
Verified Purchase:Yes
I have used this software for a few years. I have been generally satisfied. This year filing electronically was a cluster. Last day to file is not a good time for your systems to go down. Eventually I was able to file.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JimmytheGreek
from Tarpon Springs, FL
Verified Purchase:Yes
I have been using Tax Cut for about 10 years. I originally purchased it because it was much less expensive than the competitors. I really like the ease of using this software, including importing last years data, managing my small business information, and the software check for unusual or inconsistent data entries. I also do other family members tax returns so the 5 free e-files make the purchase even more of a value.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: vintage nurse
from VA
Verified Purchase:Yes
I usually use Turbo Tax, selected HR Block again by mistake. Program difficult to use and explanation often not clear or helpful
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jadh
from Cropwell, al
Verified Purchase:Yes
Never again will I buy this software after having multiple issues along with thousands of others trying to send federal and state returns!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Calvino
from Seattle
Verified Purchase:Yes
The night before April 15, the servers would not respond to file my return. I was quite stressed by that
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Augerdogger
from TN
Verified Purchase:Yes
I used this software last year and all of my submissions were rejected. I decided to give HRBLOCK a 2nd chance and again all of my submissions were rejected. Good news is I could print all the forms and submit by mail. No contact information 4 help
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nonicknameavailable
from Washington state
Verified Purchase:Yes
Straight forward easy to use software. Took 1 star off because I got caught in the problem with submitting my tax return on the last day it was due. After a brief panic thinking I was going to have to mail it it, it did finally got through a few hours later. Not sure if the system was over loaded being the last day but hopefully I won’t do that again.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Dr H
from Florida
Verified Purchase:Yes
I have used H&R Block for several years and it has gone smoothly with no issues. However, this year got a little too "interesting." I had no problems filling out my taxes. Your program does a good job in bringing in last year's information and guiding me through the process. However, when I went to e file the day before the deadline, I kept getting an error message. Then several hours I received an email saying my return had been sent. When I tried checking the status, it said pending. It was this way all throughout the 15th. I didn't know if I should trust that it was sent or if I should print and mail a hard copy with a check. I didn't want to accidentally pay twice. The deadline for mailing a copy passed and finally 80 minutes before the deadline, I received an email that it had been accepted. In the end, everything turned out okay but it was a little too close for comfor.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock