Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: AlanN
from Arizona
Verified Purchase:Yes
Used HRB again as I trust the import to it from last year - but I would prefer to have changed. The software miscalculated in 2017, Colorado discovered it in 2021, and HRB didn't answer my first question of whether it was a correct interpretation. When I accepted and paid the fine HRB did not reimburse.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TaxGeek10
from MD
Verified Purchase:Yes
The program is cumbersome in getting to certain places to enter or fix things. It is frustrating to use the link to enter something only to find you need to scroll through pages and pages of that section to finally find (or not find) what you are looking for. Through talking with support, they can tell me where things are, but not always the proper details. Having worked in the tax field since way before the computer age, between talking with support and trying things while on the phone, I can usually figure out how to find what I need to get an accurate return.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ron MB
from Fairfield, CA
Verified Purchase:Yes
The software is easy to use. I had slight problems importing my 2022 taxes to help with the 2023 filing. I wanted to file early in March but had to wait due to software updates and additional forms not readily available.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ekne
from San Diego
Verified Purchase:Yes
I've been using H&R block software since 2001 and it does what it supposed to do.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 25, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Uncle Al
from Oklahoma
Verified Purchase:Yes
Installed program but it wouldn't update. Block help wasn't much help. Uninstalled, downloaded and reinstalled - updated and worked OK
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pilot172
from Tennessee
Verified Purchase:Yes
I have used H and R tax for several years. I have been really happy in the past, but this year the program was doing a lot of unusual things. It even changed the amount of refund after I had hit the send key. All throughout the taxes it was doing things that made me not trust the program.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hzhang
Verified Purchase:Yes
I have been using hrblock to file my tax for the last 7 years. This is the first year I needed to file an extension. However, the server kept showing timeout error when I tried to submit cthe extension. I had to go to IRS to file the extension in the end. Also the final calculation changed in the last min when I entered my account information.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AMB Brunswick GA
from Brunswick, GA
Verified Purchase:Yes
I've been using H&R Block software for several years and believe it's a good value.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock