Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Catitom
from New York
Verified Purchase:Yes
I like you guys so much for the straightforward work you do that I recommended you to my dad, who ditched his old accountant and is working with you guys now!
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bk567
from Austin
Verified Purchase:Yes
The program did fine in helping prepare taxes. But I was never able to efile. A big reason I bought it
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H&R Block, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good program for most users but could do better
on April 27, 2024
Posted by: Tediesel
from Seattle
Verified Purchase:Yes
The HRB software is know as a tried and true reliable way to do one’s own taxes. It mostly makes the tedium of tax time straightforward. But it is frustrating when an ambiguous term is used and the help or info link leads to nothing helpful. Or a form is referred to which isn’t in the program. Then you have to go to the web, adding tedium. It is difficult to get help with tax questions. Of course, you can just sign up at extra cost for help or take the return into an office. That is sure what they’d like you to do.
Pros: Maximizes refund
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Forever9
Verified Purchase:Yes
Have used h&r block tax program for years. They make it so easy
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 3, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Brian12345
from CA and MI
Verified Purchase:Yes
I've used H&R software to prepare my taxes for about 10 years and it's always been good enough. This year there were numerous topics, especially in the CA return where the software was worse than useless. It said fill out xxx from with no guidance. There were also places it said to confirm some value on a form with no explanation of the source of the number and it wouldn't even let you change it! Finally charging extra for state e-file is lame and adding a state is almost the same cost as the software
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disappointed Savanna
from Kentucky
Verified Purchase:Yes
Beware of trying to send your tax refund 24 hours before the deadline. The system went down and we were only able to submit the federal. We had to mail the state, which means our refund has been delayed. So frustrating!
Pros: Maximizes refund, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BobbyK1
from Pennsylvania
Verified Purchase:Yes
I use this software every year and it works great!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 3, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: 1TaxUser
from Beaver, PA
Verified Purchase:Yes
This software does what it should so I use it every year.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock