Everything worked except the Help function, I re-installed the software but it still didn't work. The software was able to connect to the Internet to obtain updates and E-file, but complained about no Internet for the Help function.
Overall, I appreciate H & R Block Software, but the price keeps increasing and the add ons are getting pretty high. I am self-employed and require self the premium; however if I was a W-2 employee I may just go with some of the free filing software due the price. The last few years I have felt a bit gouged by HR block price wise and have started tracking other software and their price points. I hope they figure out they are getting too high for the service.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
It's been my go to for years. Easy to use and accurate. The only problem I had was, I got a new desktop computer and I could not transfer my old H&R Block files over from the old one.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast