Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Ida10
from Flotida
Verified Purchase:Yes
Need to improve on explanations. Some terminology needs to be defined. Updates are too late. There should not be any updates after the irs starts accepting returns.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: DelayedMyTaxes
Verified Purchase:Yes
HR Block failed to submit data on time to IRS. That is the core function of this tool. It simply cannot happen snd is an unforgivable sin.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: crashontaxday
Verified Purchase:Yes
out of service on tax day for several hours. not cool
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Traveling Merlin
from Colorado, USA
Verified Purchase:Yes
Rental properties like AirBnB are such a popular thing these days. Millions partake yet H&R premium could do so much better by giving clearer instructions and insight into this aspect of taxes. I would greatly appreciate a premium software with higher price tag to include much better guidance for property rentals.
Otherwise the rest is quite good.
Otherwise the rest is quite good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Drewski2
from Charlotte
Verified Purchase:Yes
The HR Block mess up this year was chaos for us with personal work deadlines and having a printer without ink. 20% off for next year garbage apology doesn’t cut it and is insulting.
The software is clunky to begin with. I have to search TurboTax support forums for any complex questions. I’ve used HR block since 2007 or so. I’ll be looking for a change this year.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Frustrated_filer
from Los Angeles ca
Verified Purchase:Yes
What a disaster , servers went down the night before filing and again tax day … will never trust this company again
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Avonlady59
from Maryland
Verified Purchase:Yes
This is a great product. It satisfy my needs. I enjoy using the search/help features to answer my questions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: CA Supreme
Verified Purchase:Yes
Worked great until we tried to file on April 14th, then it died and would not file Federal or State returns. Tried 15 times and it failed each time but it charged my credit card each time it failed. How much would you trust a product with that performance?
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock