Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
2
This years program made a mistake on state return.
on May 25, 2024
Posted by: Anonymous
from Turner, Maine
Verified Purchase:Yes
I have used the H&R block software for years, and have always been happy with it, but the 2023 program leaves a lot to be desired.
I very carefully completed both federal and state returns, and e-filed both online.
The program said everything looked good, and that both were correct, and had low audit risk.
A couple months later, I got a letter from the Maine State Bureau of taxation, along with a check for a refund which was quite a bit more than what I was expecting.
They said that I had made a mistake on my return, and that I was eligible for a deduction that I hadn't claimed.
They went ahead and fixed the mistake, and gave me the amount I should have gotten, which was quite a bit more.
I was happily surprised by that of course, but also felt more than a little burned by the program letting me down.
And yes, I did update the program when I bought it, and again just before doing the e-file.
The 2023 program didn't meet accuracy expectations, and thus deserves the two star rating I gave it.
Previous years of this program have been better (as far as I know), so I'm hoping that the 2024 version addresses the issue with the Maine State return. If not, then unfortunately I may have to look into other options
I very carefully completed both federal and state returns, and e-filed both online.
The program said everything looked good, and that both were correct, and had low audit risk.
A couple months later, I got a letter from the Maine State Bureau of taxation, along with a check for a refund which was quite a bit more than what I was expecting.
They said that I had made a mistake on my return, and that I was eligible for a deduction that I hadn't claimed.
They went ahead and fixed the mistake, and gave me the amount I should have gotten, which was quite a bit more.
I was happily surprised by that of course, but also felt more than a little burned by the program letting me down.
And yes, I did update the program when I bought it, and again just before doing the e-file.
The 2023 program didn't meet accuracy expectations, and thus deserves the two star rating I gave it.
Previous years of this program have been better (as far as I know), so I'm hoping that the 2024 version addresses the issue with the Maine State return. If not, then unfortunately I may have to look into other options
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rcw2r2 l
from Essex ct
Verified Purchase:Yes
I’ve used for many years. The auto populate features help speed through the firms and tge help features and comments make sure you are making strong decisions
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Eddy0
from Dairy, Oregon
Verified Purchase:Yes
I have used H&R Block for years. It's easy and accurate.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: BirchwoodBill
from Birchwood, MN.
Verified Purchase:Yes
Stop procrastinating. Purchase in early January, import your data, answer the questions and file the taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
Very Competent for Business have used for 7 years
on May 25, 2024
Posted by: Medium Level Tech
from CO
Verified Purchase:Yes
However it is not the easiest software to use but it is power
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: OskarH
from Colorado
Verified Purchase:Yes
I have been using H&R Block tax software for more than 10 years so it is my lazy go-to. Generally easy and intuitive to use, after the first time. The price increases predictably from year to year; take advantage of offers, which will get you some discount. But still too expensive.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: norrrrrm
from usa
Verified Purchase:Yes
i had trouble with updates and couldn't get one on one help. I ended up switching PCs and managed to get the softwares updates.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: trmrecon
from El Paso, TX
Verified Purchase:Yes
A good, solid tax prep software. It needs an option to add a sheet of comments to explain a few oddities.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock