Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Anonymous
Verified Purchase:Yes
the font size is very small but can be enlarged by using CTRL AND SCROLL. the only problem is the right side of the information, including the NEXT box disappears when the print is enlarged because THE BOX ENCLOSING THE PRINT DOES NOT EXPAND. not only that, there is no sliding bar that can move the print over to view that which is hidden making the only way to see NEXT is to use cntrl and scroll to make it small. then...you repeat this process for EVERY SCREEN.
====also the software is generally clumsy in my opinion.
i will use turbo tax next year.
nick subasic
====also the software is generally clumsy in my opinion.
i will use turbo tax next year.
nick subasic
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, October 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kirk M
Verified Purchase:Yes
I bought this software specifically because it runs on Windows 10. I am happy with the results. I was able to upload my previous tax return, prepared by an accountant, in pdf format and the H&R Block software worked flawlessly. I am giving it a 4 star rating because the interview process did not work well for my situation. I have several odd forms and schedules and the interview made it very difficult for me to figure out how to produce them. I spent quite a bit of time with the Help chatbot to figure out how to produce the documents. I was successful in the end.
Response from HRBlockBy Sierra, Social Media Department, October 5, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: David244
Verified Purchase:Yes
I am quite pleased with the software. I have used it, I.e., its predecessors, for my personal joint tax-returns for the past decade or so. We are a couple of lawyers with a few investments and an occasional inheritance or loss that require /requires special attention at tax time. I use the interview menus of the software. Historically, I have thought the interview questions and tips/notes were once-in-a-while a little colloquial or jargon-y, but the AI "help" tool in the 2025 package is good and cured any such problem I encountered this year.
Response from HRBlockBy Lexis, Social Media Team, October 2, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SAGH
Verified Purchase:Yes
Does a good job with simple taxes. Including self employed or rental business for sole owner. I don’t like the way you cannot easily navigate to a specific entry when you leave the file and come back later.
Response from HRBlockBy Sonia, Social Media, September 29, 2026
We’re so happy to hear you had a good experience with our tax product. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Neveragain5
from Michigan
Verified Purchase:Yes
Bait and switch - was told in May / June that it would not support my state treatment of FTE taxes. I would have DEFINITY not purchased and used this had I know it would fail to update in my state. Next year - TurboTax for SURE.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, September 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Waste of Money Software malfunctions
on September 25, 2026
Posted by: FrusCrus
from California
Do not use this software. I have used it for ten years but will not any longer. It creates forms that should not be created, then you cannot efile, then you have to print and manually remove them. Thankfully I am a business lawyer and could do the research to know the forms are not required or appropriate. You will spend more time dealing with software errors than handwriting return with Schedules A, B, and C.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, September 28, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: DOUSEIT
from Fishkill
Verified Purchase:Yes
Satisfied, keep it coming. Provide optional thumb drive to take APP to future computer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, September 23, 2026
Thank you for your feedback! We're glad to hear you're satisfied and appreciate your suggestion about offering an optional thumb drive for transferring your return information to a future computer. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Very good except for complex partnership taxation
on September 21, 2026
Posted by: rmktennis
from Evanston IL
Verified Purchase:Yes
Very good except for limited partnerships and trusts taxation—the Block questions do not always match the forms
Value
4
Response from HRBlockBy Asiya, Social Media Department, September 22, 2026
Thank you for your feedback and for sharing your experience with us. We're pleased to hear that the software worked well for many aspects of your return, and we appreciate your comments regarding partnership and trust taxation forms. We'd welcome the opportunity to learn more about your experience and address your concerns, so please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock