Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Roland Wales
from Bath, Maine
Verified Purchase:Yes
I was able to use the HR Block desktop software to file my return successfully. Following is feedback on some issues that could be improved.
Printing
I just e-filed my federal return, then tried to print to PDF. I selected Filing on Paper -> home. All it would let me print is the state return!
IRS PIN
Won’t allow entering the IRS supplied 6digit pin number
Printing
I just e-filed my federal return, then tried to print to PDF. I selected Filing on Paper -> home. All it would let me print is the state return!
IRS PIN
Won’t allow entering the IRS supplied 6digit pin number
Year of date
Won’t allow entering the year in a date
Unnecessary error message
Why don’t you fill in the correct amount instead of asking me to type in what has already been calculated?
Entering the same information more than once
I’ve been asked to re-enter my social security numbers on forms after it was already entered as part of the initial setup for the tax return.
Feedback form not in menu
The HR Block desktop software has a feedback form buried in the dialog for filing a return. I was not ready to use it at the time, so I figured I’d go back to it. I couldn’t find it! It would be helpful to have it on the menu.
Why don’t you fill in the correct amount instead of asking me to type in what has already been calculated?
Entering the same information more than once
I’ve been asked to re-enter my social security numbers on forms after it was already entered as part of the initial setup for the tax return.
Feedback form not in menu
The HR Block desktop software has a feedback form buried in the dialog for filing a return. I was not ready to use it at the time, so I figured I’d go back to it. I couldn’t find it! It would be helpful to have it on the menu.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Austie
from NW Ohio
Verified Purchase:Yes
You made a mistake on my 2023 SD income tax. I had to pay an additional $32.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great sofware
on June 22, 2024
Posted by: Hose
from Rockville, MD
Conveniently and correctly filled and finished our taxes with this handy software in past 9 years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 25, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: grumpyo4
from princeton nc
Verified Purchase:Yes
love the program but it would be even better if they would bring back buying the disk option which i used alot
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 26, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Janice Myles
from California
Verified Purchase:Yes
I have used this product for years. The product is constantly being updated to meet the needs of the day. The help pages are very useful if I am not sure about something or have questions. Its easy to install and maneuver. Love it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 21, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JEBinPA
from PA
Verified Purchase:Yes
Bought to do a multi state return, but had to pay additional for second state. Program sent a local tax return when one was not necessary. Had to scan most of my W-2's in manual or hand enter, scanning could have been better. Would like to see a quick option to compare differential income, so if I adjust my retirement income, what would be the ramifications.
Pros: Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Social Media Department, June 25, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: ReddyEddy
from Waterford, CT.
Verified Purchase:Yes
I've been using this software and its predecessors for approximately 30 years. Never a problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy social media, June 19, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pamela890
from Gresham, OR
Verified Purchase:Yes
I use the Premium version due to certain business expenses and so far, it is generally easy to use and understandable. I've used it to calculate capital gains on a rental home sale and had no problems at all. I did have one minor thing happen last year that was confusing, but at this point, I don't remember it well enough to describe it and it had to do with Covid payouts anyway, so not a problem anymore. I wish it was easier to get direct help with specific questions. Sometimes the online conversations provide answers, but they aren't always specific enough.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy social media, June 19, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock