Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
1
Two many software problems.
on July 8, 2024
Posted by: Eddie1101
from FL
I bought this software which I have been using for at least 15 years. Extremely disappointed when electric energy credit form was not available for at least2-3 weeks , even though it had been issues by IRS. In addition, system was down for 1-2 weeks so that I could not transmit my return.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
State Software Not Worth Purchasing
on July 7, 2024
Posted by: DL747
State software (KS) is buggy. Not sure I'll ever use it again.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disappointedhrbuser
from California
Verified Purchase:Yes
Wasted days unable to efile. Filed extension due to hrblock issues!
go Turbotax! Boo hrblock!
go Turbotax! Boo hrblock!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dhilde
from Virginia, MN
Verified Purchase:Yes
I have stayed with this product for years. It is helpful for understanding refunds and various properties, along with extra information on how to improve for next year. The program is straight forward and worth every penny.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 28, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Always A Great Product
on June 26, 2024
Posted by: IrishKev
from Yonkers, NY
Gets my taxes right and it's easy to use. I've been a satisfied customer for 30 years or more (when it was known as TaxCut), and I hope to be one for another 30+!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 26, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bavco
Verified Purchase:Yes
have used this for years very happy. only problem i have if I have a question that cost more SMH
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 25, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Smell o
Verified Purchase:Yes
Been using the Deluxe program for self employed for 15+ years. The last two years it wouldn’t down load the free state program and it had to purchase it through the program . It still didn’t download so I purchased again directly from the website and still didn’t download. So I purchase the state program 4 times and still had to do my taxes the old way on paper. Won’t be using it again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, June 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Usually Great, but a fall pff this year.
on June 24, 2024
Posted by: Vasman132
from Hampstead, MD
I have stuck with H&R Block for a years now and I am generally pretty happy with the software. There rarely is any improvement and it seems to be the same cookie cut program with a different year every year. No new features but it works and is usually reliable. This year though, there was a problem with energy efficient improvements to your main home that had a glitch that could not be circumvented. Now I still think evefy other product is inferior to H&R Block but it was maddening. Will still order it for next year though. Hopefully some new fearures and it back to being smooth is in the cards.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock