Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: TimoK
from WI
Verified Purchase:Yes
After three code uses, message was "you've used your five". Support line closed in the afternoon! Also, please include option for filing free State and Federal returns for filers who qualify. I've used Kiplinger/HRB for years, but glitches lately have me considering a switch.
Value
4
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lee Yu
from Vicksburg, MS
Verified Purchase:Yes
The Mississippi State software has problem. I passed all the accuracy check, only encountered problem in the last step when I tried to efile the state return with the federal return. The software does not allow me to submit -- it says it found problems. First of all, it should not find problem after the accuracy check. Problem should be found in that step. Secondly, the problem it found is the problem of the software. The software treats all the bank interest entries (INT forms) as another form and asks me to enter the value in box 7, which doesn't exist on the INT form. I have to choose to print and mail the return. In that process, I encountered another problem. I need to print the federal schedule E. When I choose to print the federal tax filed documents, it print only page 1 of schedule E. Fortunately, I found this right before I mail it out, or I may be in trouble for not submitting all the documents.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Less help on IRA Rollovers and Small Business
on October 19, 2024
Posted by: taxed2023
from seattle,wa
Verified Purchase:Yes
Not much help on Rollovers and small business expense and revenue. I tried their chat app and go nowhere. I ended up filing on October 15, 2024 or the 2023 tax year.
Value
3
Response from HRBlockBy Social Media Team, October 20, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: Anya99
from Atlanta, GA
Verified Purchase:Yes
I used to love the original H&RBlock TaxCut (premium for self-employed etc.) but have been increasingly disappointed. I have been using it for 20+ years and I have continued to do so principally because it remembers past years' data. But in recent years, I have found it frustratingly insufficient. This year I had to update my OS just to download and use it, which delayed my filing. While I understand keeping the program up to date, this is stressful for those of us trying to get maximum life from older computers. More frustrating was the complete lack of any useful guidance for Form 1098-T for student fellowships. I was helping a friend do their taxes, and there was no way to input their 1098-T (allowed for just about every other tax form!) directly and let the program guide me (why not have specific questions/section for this?). Instead I had to spend hours on IRS.gov, Reddit and other online sources which gave conflicting information. Not sure if TurboTax does better, but a warning to all students to not expect this software to help you determine what part of your fellowship is taxable. Since so many people are students and this is difficult to interpret, it really should be included. In general, the help portion is far less helpful than it used to be. I have filed my own taxes with software assistance for many year and fortunately I have a lot of prior knowledge, but federal tax rules changed significantly in the past 8 years. This program used to be so great but depending on what you need, you may have to allow extra time for online additional research (hence why I marked time-consuming; it used to be so fast and easy and clear). I can't say I recommend it any more--though probably will use it next year, again just because I have been using it and it remembers my past data.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: cm23
Verified Purchase:Yes
Has been fine up to this year (2023). Wouldn't comm. with Fidelity's updated protocols, then wouldn't let me efile. In which case I can't use next time, too bad - all my records for 10+ years are with HRB.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Team, October 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CC 25
from Mississippi
Verified Purchase:Yes
I have been dealing with some health issues for the pass 3 years which have been very stressful especially trying to deal with my taxes. It's hard enough trying to make ends meet but thanks to your tax software I was able to get it done.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
E-file was rejected without reason explanation
on October 18, 2024
Posted by: Txz2024
from Mn
Verified Purchase:Yes
Tried to e-file Fed income tax on 10/14/24 but rejected. I did filing the same way I did for 2023. Passed the validation, unfortunately got a rejection. The frustration was there was no explanation on what went wrong, just 'there may be an error in your filing". Tried a couple of things based on online suggestions without luck.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Jake Jack
from Big Wonderful Wyo!
Verified Purchase:Yes
Form 1040 and related Schedules are way too complex to accurately file federal taxes these days without a detailed process interview. H&R Block Premium software is invaluable in fulfilling this need.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock