Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Maximus52
from Maryland
Verified Purchase:Yes
Mostly easy to follow, more lengthy explanations and descriptions in several areas would be helpful.
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I have been using HRB tax software for years and it has always been clear for me to understand with the best results.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Nevermind2
from Illinois
Verified Purchase:Yes
I've been using H&R Block software for several years and have been overall satisfied, but this year my taxes were more complicated and the H&R software did not always lead me in the right direction. In particular, the entries from K1s and military retirement income did not transfer to the Minnesota state income tax forms properly until I did it directly. Also, I wasn't offered a chance to choose state sales tax deduction on my federal forms until I went directly to the form involved. In short, had I not known enough to know there was something wrong with the outcome, I would have had a higher tax bill than was necessary.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Conorb
from Arizona
Verified Purchase:Yes
Many of the questions expect me to know what tax credits/exemptions/deductions I qualify for. If I knew this information I would not need a tax software. I used TurboTax for my 2023 return and felt there was a better attempt at guiding an uninformed user to credits/exemptions/deductions.
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
Thank you for your feedback! Your voice is heard, and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: jrc2
from Iowa
Verified Purchase:Yes
Does not include the State of Iowa 100 series forms dealing with Capital gains. Probably will not use next year.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, February 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MHMyers
Verified Purchase:Yes
I am afraid of the IRS and this is the only way I will do my tax returns because I feel safe
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fowler Juris Doctor
from Sacramento, CA
Verified Purchase:Yes
I don’t like, nor appreciate, HRB to automatically debit my bank account and arbitrarily require me to accept the tax program. My life has changed and I want to make a decision to use HRB programs.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fredrico
Verified Purchase:Yes
The product works fine. I had a screen display issue that I spent several hours on, to find out that they changed the screen , that displayed the same since 2019
Response from HRBlockBy Asiya, Social Media Department, February 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock