Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Repeat user1
Verified Purchase:Yes
Regarding the Download product: some of the questions and explanations are really convoluted. And You should be able to get help from the help topic without being connected to the internet (which is a disadvantage compared to your competitors). Overall it needs to be more used friendly.
Cons: Hard to import documents
Value
3
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Daveeed81
from Springfield, MO
Verified Purchase:Yes
I have used the H&R Block Premium each year for more than ten (10) years! I am a very satisfied customer!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: nneK
from Ohio
Verified Purchase:Yes
Been using H&R Block for many years. Very easy to follow and use. Lots of explanations along the way with tax forms.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cal W
from Warwick, R I
Verified Purchase:Yes
I got this program for the 10th year in a row and love how easy it is to use. As long as you answer the question at the beginning of a section correctly you will have no worries about if your return is correct.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Lots of gliches in the software for 2024
on March 3, 2025
Posted by: BOPZ
from Chicago, IL
the program didn't flow well compared to past years. I had to use 'GO TO' toooo many times to find my place again, or find something I knew it skipped for no apparent reason :(.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bubba09
from Plain City, OH
Verified Purchase:Yes
Software overall was very good. Notice some improvement in the RMDs area over last year
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jhylant
from NM
Verified Purchase:Yes
Had to reload federal. It disappeared when I tried to start state. Cannot get any of the income info to open. My return reads 10 times what it should be. Called for help, rep couldn't handle it. Waiting for a call to address the given case number.
Have used this program since 2016 BUT I won't use it again. What's Turbo Tax's number?
Have used this program since 2016 BUT I won't use it again. What's Turbo Tax's number?
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Department, March 4, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New England
Verified Purchase:Yes
H&R Block Tax Software takes the pain out of filing our tax returns! The interview and data-entry process are easy to understand and the process of entering the necessary information into the relevant entry fields takes all the guesswork out of doing our return! For sure, filing completing & e-filing our returns is simple and reassuring in that we know that our returns were completed accurately and such that our taxes due were most beneficial to our family!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock