Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: User for over 20 years
from Brunswick, MD
Verified Purchase:Yes
It was easy to use and relatively straight forward. I liked being able to easily navigate to various sections.
The difficulty arises when doing the state taxes on a joint return since Maryland requires a number of items such as taxable pension income and taxable Social Security be broken down by individual. The correct joint information is sent to the state software, but the user is left with trying to figure how to split it. It would be nice if there was a report that simply provided that breakdown so it could be easily data entered by the user.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Marko27
from Wisconsin
Verified Purchase:Yes
Good product. Although I wish it provided greater explanation on many of the more complex forms. You kind of have to trust the software without understanding what is being computed.
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bethlehem, PA
Verified Purchase:Yes
I trust HR Block to get taxes right. That said, the interface and navigation seem very outdated - clunky to maneuver around the software. Some of the questions are a bit wonky/technical and hard to follow. And, disappointing that it could not e-file state taxes (PA) due to an interest penalty for a CD early withdrawal.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mid - Ohio
Verified Purchase:Yes
I've been using H & R Block tax software since it was invented. It is easy to use and convenient. (If paying taxes is convenient.) It provides flexibility to see the details, but lets you answer the questionnaire to file your taxes. Best tax software on the market.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: msm33
from NC
Verified Purchase:Yes
I have used H&R Block tax software for years and will continue to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wy
Verified Purchase:Yes
The only thing I have been disappointed about was when my computer crashed after 2023 tax year I was not able to retrieve my info luckily I had printed it out. I went to your website and it acted like I was a new customer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Meridian, ID
Verified Purchase:Yes
I bought this to do our family taxes and our freelance business taxes. I love how it walked me through step by step so I didn't miss anything.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, Ga
Verified Purchase:Yes
Been using this product for years and generally very satisfied. This year there were several instances where the program did not provide the forms needed nor the support to complete the forms.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock