Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Janice Myles
from CA
Verified Purchase:Yes
I have used this product for years, with no issues or problems. If I have questions on a certain area, I can usually find the answer I'm looking for.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Elmont NY
Verified Purchase:Yes
There was an issue with the program (crashed) but once it was resolved the app worked as usual.
I have reported this in previous emails but I need to applaud Beyth-Shan for all help.
I have reported this in previous emails but I need to applaud Beyth-Shan for all help.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: CB in AZ
from Arizona
Verified Purchase:Yes
Did not automatically fill in some items that required verification at the end of the system. Expensive to add states and then pay to submit electronically.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Rdsa
Verified Purchase:Yes
I am still not happy with what happened last year or your response with filing issues. I have too many years vested with your software and carryover passive losses to change providers. But I did take a hard look.
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
I switched from Turbo Tax to HR Block about 6 years ago and have never looked back. I convinced my daughter and her husband to let me do their taxes this year. The software is very intuitive and user-friendly. I highly recommend this to anyone who wants to do their taxes on their own.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bobby233
Verified Purchase:Yes
You have a problem in your software. For rentals, if an individual earns a certain amount then they cannot take an deduction that is allowed for taxpayers that make under a certain amount. Because of the way you handle it is bad software writing. You force the individual to go in to the form and zero the exemption out by hand, then the software ends up telling the person they cannot do this and creates a lot of unnecessary hoops to jump through to understand what went wrong. Please correct this in your software I face this issue every year. It took me a few hours to figure out why your software is so poorly written.
If an individual earns more income then the tax law requires to take the deduction, than your software needs to understand that and zero the rental deduction out thereby not forcing the person to jump through your idiotic hoops and forcing a person to open a form to make a change that your software than says you are not allowed to do that and cannot file the program unless it's corrected.
If an individual earns more income then the tax law requires to take the deduction, than your software needs to understand that and zero the rental deduction out thereby not forcing the person to jump through your idiotic hoops and forcing a person to open a form to make a change that your software than says you are not allowed to do that and cannot file the program unless it's corrected.
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Taxws 2024
Verified Purchase:Yes
It makes doing taxes so easy and doing it on my schedule npt someone else's.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wylie, TX
Verified Purchase:Yes
It got the job done but I do not like that it is "ready to file" without every actually letting you look at the return before sending it. You can go to the forms tab to see individual sheets, but the system does not let you do a nice look over before it wants to just send it for you.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock