Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: willies
from MT
Verified Purchase:Yes
I've used your program for several years but no more
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ticked Off Cust
from Arizona
Verified Purchase:Yes
I wasted a lot of time because of your software error. The top of the screen states to use Dec. 31, 2024.
According to an IRS agent, this is not correct.
For 2024 taxes, the calculation for the minimum required IRA distribution is based on the end of 2023.
This can make a huge difference in the amount of taxes owed.
According to an IRS agent, this is not correct.
For 2024 taxes, the calculation for the minimum required IRA distribution is based on the end of 2023.
This can make a huge difference in the amount of taxes owed.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 29, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jbales
from Temple, Texas
Verified Purchase:Yes
I have used the product for many years and am satisfied with it. This year my return was not accepted several times until I found out on the web how to find my correct IP ID. The software was no help in educating me about this and the web was giving me conflicting advice. I finally found the correct advice to log onto my IRS account to find the IP ID but still had to click random links on the site to locate the number. An unpleasant and stressful experience.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West central Indiana
Verified Purchase:Yes
I have been using H&R Block tax software for 15 years. The 2024 tax year software downloaded, updated and ran about as smoothly as I can remember.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 29, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Difficult for the average person to follow. You don't see the actual return forms until you print it at the end.
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Rich213
from NY
Verified Purchase:Yes
Good at logically leading you through each topic. Would be better for repeat users if during the import of last years return gave you a brief summary list of all the w2, 1099, 1098, and expenses off last years return. Many of these need to be included each year so its a good reminder of what items to not forget.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
Unable to e-file 1040-X
on March 28, 2025
Posted by: Dave in VA
from virginia
Unable to e-file amended tax return due to missing indication that spouse is deceased in 1040-X - rejected tho1040-SR wasn't with same parameters --- missing software indication in 1040-X
Very, very hard to get HRB help on this problem - long wait for phone and incorrect suggestions on fixes
Very, very hard to get HRB help on this problem - long wait for phone and incorrect suggestions on fixes
Very poor
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Miami
Verified Purchase:Yes
I have been buying hrblock software for years and I find it easy to use. Plus in my case it pulls a lot of the info from the previous year so it saves me time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock