Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Anonymous
from Worcester Massachusetts
Verified Purchase:Yes
I have used this software for several years and have no issues with it.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Step by Step walk-through instructions are great!
on April 6, 2025
Posted by: Nancy143
from Cherry Hill, N.J.
Verified Purchase:Yes
This was my first time ever doing taxes and the software helped immensely. The one improvement I suggest is the ability to print out fewer pages as needed on an interim basis ( for example, the Summary Sheets).
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Twoyeartrouble
from Charlotte
Verified Purchase:Yes
Will not recognize 2023 forms to verify for 2024, even though used them to retrieve information. Therefore had to print and mail in
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Sicben
from The shire, hobbitown
Verified Purchase:Yes
I bought mainly to do multiple tax returns on one digital download purchase and the software did fine. You win because the competition is too money grabby
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
There are some flaws in the program, especially during the verification process. Although some of these issues don’t keep you from filing your claim it’s annoying to continue to get the same message over and over when there’re no problems.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Consultant 1
Verified Purchase:Yes
It was difficult to use the planning section for 2025 estimated tax payments.
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TCEP
from Overseas
Verified Purchase:Yes
I bought your downloadable product “in advance” this year when it was released to pre-do my taxes. Wanted to get a head up as out situation had changed. It was so unstable that it neither saved my taxes ( I had to reenter my details almost every time ) nor opened when prompted. It shut down with a fatal error 9 out of 10 times I tried to load it, Over several months. It updated monthly, and never loaded well after an update. I’ve used HRB for years, but always online. Needless to say, I will never use their software services again. And this was almost enough to sour me on HRB entirely. Let’s see next year if I dare come back. Sorry guys. That was awful.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tomjv
from Victor, NY
Verified Purchase:Yes
We work with a tax accountant and are very happy with her service.
Pros: Fast
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock