Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: TE007
Verified Purchase:Yes
Very easy to use - less expensive than having someone else do my taxes
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
The State form is wrong in so many ways I've lost count. The state of Colorado has easy to follow instructions. The program does not pull the correct numbers forward. Having the wrong numbers is worse that not having the state form
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Scooter spike
from Colorado
Verified Purchase:Yes
Been using H&R tax software for decades now. Always please with ease of use.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NelJm
from Mid Atlantic
Verified Purchase:Yes
Chat feature should be improved with the option to chat with a human if the "canned" answers to questions are not satisfactory. The ability to see your actual tax return form being completed on the hard copy of the program is a great feature.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from high point nc
Verified Purchase:Yes
I love the way each year several items that are needed the next year automatically feed over into the interview and docs the require it.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
correcting errors is like playing whack-a-mole
on April 7, 2025
Posted by: MWMH
from Middle River, MD
I've been using this for several years. Sometimes everything goes well. not this year. Had simple issues that could not be corrected simply. Kept being told that I could change the field or it would not e-file. So I would "jump to related field" and was told the same. I did the same and eventually ended up where I started. Getting too old for this. I think I will go to an accountant next year.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Chuck 575
Verified Purchase:Yes
It was less helpful and less intuitive than it's been in the past. Did not like the changes at all. I'll likely try another brand of tax software next year, after 25 years of using this one.
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Hrblockovercharges
Verified Purchase:Yes
Horrible every year it over charges me and I have to jump through hoops to fix it
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock