Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
I bought this via subscription last year, and when I sought to download it, I couldn't, requiring me to go through a long process of proving to HRBlock that I had actually paid for it. After several lengthy tries, HRBlock finally admitted that I had a valid, paid subscription, and allowed me to download the program.
In using the program, I found that it didn't have a competent process of entering information from my Schedule C, and there was no interview or step-by-step procedure for entering the information, or matching the entries to the line items on my schedule C.
The rets of the program was easy to use, but for business income and deductions from Sch. C, it was poorly structured and difficult to use.
Next year I won't be subscribing, but buying it as a stand-alone, and hopefully, they will have upgraded the Sch. C entry portion, and I won't have the same difficulty I had this year.
Cons: Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BR500
from Illinois
Verified Purchase:Yes
Very happy with the software. It worked very well. My return was processed with positive feedback from the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Garythom
from Eastern Shore of Maryland
Verified Purchase:Yes
I have used H&R Block software for the last 10 years and I’m very pleased with it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Customer 63
Verified Purchase:Yes
I have used HRB for years, since switching to another program seems cumbersome. Most reviews indicate difficultly with maintaining accuracy during conversion. That being said, HRB disappoints with failure to import previous years depreciation entries. Always requires checking last year’s return before input of current year depreciation. (Yrs of item depreciation do transfer) but not details. State program has always been mediocre. Many items require off line calculations and/or forms. HRB you need to up your game on State filing, better importing, detailed instruction, and explanations.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Khoot1
from San Diego
Verified Purchase:Yes
Great software that I have been using for well over a decade for filing my Taxes. Once agin the software lived up to my expectations.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Winfield MD
Verified Purchase:Yes
Wife is self employed, Taxcut makes it much easier to do taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
1
Not happy
on April 8, 2025
Posted by: SusieQ2
Software glitches (deleted forms keep reappearing, items not carried from one form to another per IRS guidance) Agent not expert with the software and completely unable to help. Double standard for chat time (cut off at three minutes but make us wait for much longer) Won't be using your service next year.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chris9942
Verified Purchase:Yes
Have used H&R Block software for at least 10 years. Return rejected by IRS with no help from H&R to fix before submittal and the comments with the rejection could not be understood. Very Disappointed. Will not be a user next year
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock