Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: freckles55
from Abbington, LA
Verified Purchase:Yes
User friendly aspects are getting less friendly over the years. I have been using H&R for over years. This year’s experience was excruciating.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BobGolfer
from Wheaton, IL
Verified Purchase:Yes
My rating is 0 stars, not 1 star.
I was unable to get any meaningful assistance regarding an issue with the preparation of my return on-line.
Ultimately I was given an 800 number to call for a brick and mortar in-person location. They refused to see me and provide any assistance based on the on-line business being completely independent from the in-person business.
I was unable to get any meaningful assistance regarding an issue with the preparation of my return on-line.
Ultimately I was given an 800 number to call for a brick and mortar in-person location. They refused to see me and provide any assistance based on the on-line business being completely independent from the in-person business.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anna71
Verified Purchase:Yes
I've been using HR block for years - indeed a good product!
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wors
from Utah
Verified Purchase:Yes
Used H&R Block software for 20 years. Couldn’t get my prior year info to import. Caused me lots of headaches. Think I might try intuit next year unless I can get this software free.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Westchester County, NY
Verified Purchase:Yes
It does the job, but the user interface could be better. A user should be able to reopen an attached itemized list by indicating where it is attached, without having to give the name of the list. When I was finished, and it did the final check, it told me I had to move one item to a different line. I understand the reason for that, but if the program knew where it had to be moved, why didn't it move it for me?
Value
2
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nwjeffco48
Verified Purchase:Yes
Mostly easy to follow. Can be "complicated", but it is often part of what is taxed and hoe it is taxed
If one has trouble understanding following directions, there may be some issues.
If one has trouble understanding following directions, there may be some issues.
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Green Bay WI
Verified Purchase:Yes
It works great. Only thing since you get 5 taxes to submit. Make sure android and IPhone codes are attached.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: CWade
from San Marcos, TX
Verified Purchase:Yes
I've used H&R's Premium software for years now. In the first couple of years, I had questions that were answered promptly. Now, I zip through the process with no glitz to settle before filing. My refund came this year in record time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 14, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock