Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Lacking Tax Pro support
from MN
Verified Purchase:Yes
Software is fine. However even if you buy the premium product, it does not include the tax pro support.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tebroc
from South Carolina
Verified Purchase:Yes
This product is very much lacking in explaining minor details for South Carolina state returns. It needs to do a better job of explaining or giving some examples of professions that are related to "personal services". I own a small business and was about to pay $1000 more in tax due to this software's lack of explaining personal services. I had to do extensive research to determine that personal services did not apply to my small business thus saving myself $1000 when, at the end of the day, I was relying upon this software to explain this ins ome detail.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Loyal and Happy Customer
from Texas
Verified Purchase:Yes
I continue to use H&R Block Tax Software every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oshkosh WI
Verified Purchase:Yes
It is ok but it's hard to find your way back if you want to change an entry. Sometimes it's almost impossible
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: SandiK
from Buffalo
Verified Purchase:Yes
No one can help when you have problems. They blamed it on the software
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: jcuff11
from Central Illinois
Verified Purchase:Yes
Long time customer, looking at options for next year
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: drwillaby
Verified Purchase:Yes
I had a question that no one who worked on the standard help line could resolve. It took waiting over a week to discuss with a person from their special help line to resolve.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Grandy2
Verified Purchase:Yes
I had a pretty straightforward experience with the H&R Block Premium software for my 2023 return, but not with my 2024 return. First, a page asking about my RMD assumed that I didn't meet my RMD, even though I did. And another form wouldn't allow me to input my SS income- typing into the box did nothing.
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock