Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: thj4
from Connecticut
Verified Purchase:Yes
Been using for many years - been happy in the past, but product is not keeping up with changes. Schedule C doesn't remember my depreciation schedule for equipment - impossible to tell if you've added some things twice by mistake. The product is no longer very good. Can't recommend.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Chazman123
from Chicago, IL
Verified Purchase:Yes
Couldn't figure out how to have the program do a protective estimate (Fed & State) for the following year. I had to set up manually.
2 year comparison report would be nice for first year users. Should have an easy way to enter prior year numbers.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DJmontana
from Montana
Verified Purchase:Yes
Federal is good. State return sucked-- would not get the filing maried joint correct and would not let me correct even thought the correct box was checked on the form.. Therefore, could not e-file the state.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Shinya
from Fort Washingto, Maryland
Verified Purchase:Yes
Repeat customer. Always liked how easy it is to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: DLLU
from California
Verified Purchase:Yes
Poor instructions and little help with a 1099-LTC. Complicated process to file an extension; program would not allow a electronic signature and IRS would not accept it without one. I have used this program and its predecessors for decades, but plan to use something else next year.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bob27hrsucks
from ca
Verified Purchase:Yes
This software sucks. I had to directly fill out irs forms and even print one out in the middle of things. And the help is worthless. I had to google for help often and that often led me to the turbotax help. And in the end the irs kept rejecting my form and the error code that I got back had no explanation whatsoever so I had to guess. There is no way these taxes were done correctly. I've been using this software for 10 years and as my taxes got more complex the software got worse and worse.
And that's just for the Fed taxes. The State taxes are even worse.
Next year it's turbotax!
And that's just for the Fed taxes. The State taxes are even worse.
Next year it's turbotax!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: David X
Verified Purchase:Yes
Easy to use and we got our refund in less then a month.
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Post 107
Verified Purchase:Yes
I’m happy that for the first time in three years the IRS took my electronic transfer rather than me having to print and mail it. (Even though I properly used the prior year AGI as code , etc.)
I’m still a little miffed at your service because I bought your expensive self-employed business and rental edition software, yet when I tried to appropriately write off/amortize my newly replaced roof on my rental property, all your instructions said was “ yes this can be done, see the IRS code….” Instead of offering me easy answers. It’s like you chose to skip helping us landlords with this.
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock