Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Great Software 99999
Verified Purchase:Yes
Good software. Have used for years. Highly recommended.
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: a_customer
Verified Purchase:Yes
It does the job and cheaper than other tax software.
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Horrified12345
from Michigan
Verified Purchase:Yes
If I could give 0 stars I would. I not only paid for premium software which is supposed to include live support, I paid for auto renewal. The automated system won't let me talk to a live person and I am unable to submit corrected taxes b/c the H&R Block software is pulling an incorrect number from the previous tax year..
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sgjense
from Mn
Verified Purchase:Yes
I don’t find the process to file taxes extremely useful and it remains essentially the same exact interview process for the last 5 years at least Taxes are complicated and at the end of the day, I am left wondering if I did them right. UI is not intuitive and product is hard to navigate.
Also I hat that I have to pay to file state returns
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: DMac1
from Clinton, MD
Verified Purchase:Yes
After more than 10 years I have and will continue to utilize H&R Block tax filing software as my filing solution. Each year the time, effort and energy required from me to complete my taxes has dropped significantly and I accredit this to H&R Block's software.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Los Angeles
Verified Purchase:Yes
We buy this every year because it's so easy to use.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Olathe ks
Verified Purchase:Yes
I auto renew, but it's getting very expensive, will probably cancel before next tax season.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services.
If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
I had been looking for a CD of your software. Ultimately I had to download a copy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock