Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: DfwDomains
from Texas
Verified Purchase:Yes
I was able to get the software in December, use it to make a good guess on how much of a Roth rollover I could do, and not pay any extra taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 25, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Less Useful for More Complex Returns
on September 23, 2025
Posted by: Maribel G
from Glenview, IL
Long time user of this tax software. As the years have gone by, and tax returns have gotten more complex, the software is less and less useful. More messages to the effect of "this is a complicated thing and you're going to need to figure out yourself where to put this". Seriously? That's why I buy this software. This year the simplest thing possible didn't work correctly in transferring my info. to the state return (inclusion of my tax exempt income). It's always worked before, so I was floored when it didn't transfer automatically. Good thing I always review everything carefully.
Pros: Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
2
Difficult to navigate and file electronically
on September 18, 2025
Posted by: Aes24
from Ma
Verified Purchase:Yes
Difficult to navigate certain topics…specifically 401k contributions from K1 form. Couldn’t use electronic file as it was too difficult to resolve issues…didn’t pin point the corrections.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Andrea, Social Media Team, September 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Abilene Texas
Verified Purchase:Yes
Use this software exclusively. Lots of help, if you want it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CO
Verified Purchase:Yes
Finished my taxes, finally, after waiting for months to get ask the paperwork together that I needed, and went to submit it, and it was rejected twice. The explanation for the rejection was absolutely useless!!! And it wasn't at all clear what to do next. So, I just had to print 50 pages and send it in. What a pain in the a%&^!!
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Asiya, Social Media Department, September 17, 2025
Hi Terry, thank you for your feedback. We’re sorry for the confusion and challenges you experienced. We appreciate your patience and are working to improve our communication and support. For help with any remaining issues, please contact our team at 1-800-472-5625 — we’re here for you!
Written by a customer while visiting HRBlock
Posted by: VicfromLA
from La
Verified Purchase:Yes
Federal was great, esp since I used H&R last year.
However the state portion (California) was fatally confusing when it came to amortization and depletion of rental property. Basically it was undoable, so I skipped it and am sure I lost some refund. You have to fix this. Like give a detailed explanation so even a 7 year old can do it .
However the state portion (California) was fatally confusing when it came to amortization and depletion of rental property. Basically it was undoable, so I skipped it and am sure I lost some refund. You have to fix this. Like give a detailed explanation so even a 7 year old can do it .
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 10, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
H&R Block Premium 2024 software was amazing. I wouldn't change H&R Block's software for nothing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, August 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Filer2026
from Griffin, GA
Verified Purchase:Yes
It's really very good!
But some things are difficult to find, figure out, and my situation raised questions that could not be answered. Since I was filing late, I had to buy the software instead of use the online program. Support--which was always helpful!--was only available during working hours. Unfortunately, that didn't serve my needs.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for your honest feedback, it’s appreciated and helps us improve. We’re glad the software worked well for you and that support was helpful during working hours.
You can always communicate with us via email at hrblockanswers@hrblock.com and respond at your convenience. While not a perfect fix, we hope that it can provide some flexibility. We're here to support you however we can.
You can always communicate with us via email at hrblockanswers@hrblock.com and respond at your convenience. While not a perfect fix, we hope that it can provide some flexibility. We're here to support you however we can.
Written by a customer while visiting HRBlock