Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
3
Software Update Availability
on January 31, 2026
Posted by: Admin
from Hamilton Twp, NJ
I've been using this software for over 10 years. It's frustrating when updates are needed but are not available for days later.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Ashley, Social Media Department, February 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product!
on January 30, 2026
Posted by: reb51
from Florida
Excellent product. Easy to use even in complicated returns. Very helpful explanations and tutorials.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, January 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
The interview process is easy to follow
on January 28, 2026
Posted by: CJoe
from Boston, NA
I have been using H&R Block for 40 years with great results
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, January 28, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
H & R Block Premium
on January 26, 2026
Posted by: Zzyin60
from Nevada
This software completed every function for me completing my taxes and getting them off on the first day of submission with my Windows computer. I would give it 5 stars but eventhough it imported last years info from TurboTax, I still had to manually input some information that was stored in the background....4 + stars.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, January 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Schedule 1 standard deduction error
on January 25, 2026
Posted by: Denny G
There seems to be an error in selecting the standard deduction for retirees. It should have taken the Teir2 amount rather than the Retirement/Pension benefits. Also in trying to override it I had issues.
I also had issues with the "Back" button.
Response from HRBlockBy Sydney, Social Media Department, January 25, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
on January 15, 2026
Posted by: Katypuss
from Ohio
Excellent tool for completing both state and federal returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, January 16, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
on January 9, 2026
Posted by: GetLost1
There was no income on Schedule 1, Line 10, and Line 8 shows no income. Last year, I ran into the same problem. Christopher's Social Security Income falls under the taxable income threshold to be taxed. But the software does not allow me to file an electronic return for him.
Response from HRBlockBy Joy Social Media Team, January 12, 2026
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
4
on December 29, 2025
Posted by: nd2025
I have been filing my returns since 1990 using H&R Block with good results.
Response from HRBlockBy Eva Social Media Team, December 29, 2025
Thank you for being a loyal H&R Block customer for so many years! We’re thrilled to hear you’ve had great experiences and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock