Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
4
on February 9, 2026
Posted by: ted168
from PA
should be given more instructions and example to show how to input data into the software. it will life easier and no need to scramble the brain to complete the tax return task.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
bad info
on February 9, 2026
Posted by: screwy
from Texas
This software is not user friendly and does not calculate properly. Does not recognize Sch C profit for EIC. Waste of money.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, February 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
on February 9, 2026
Posted by: robcherf
this is my 20 years using pro edition. Always easy and fast.
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
AWESOME, EASY, EFFICIENT APP
on February 8, 2026
Posted by: JPinkston
from Centralia, Illinois
This is the easiest app that I have used to do joint spouse taxes with self-employment factoring in. I did not pay an arm and a leg for the software. I do feel, however, that if you busy into the software your state should be included the first go round.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Difficult
on February 7, 2026
Posted by: Thomas3
from Fredericksburg va
Not very user friendly. Took me a while to figure out how to deduct credit for my military retirement in Virginia. Also after finally getting it accepted by the irs, I got an email from tax software saying it was rejected. Checked irs website which confirmed that it was accepted
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Customer Rating
4
GREAT PROGRAM poor help section
on February 7, 2026
Posted by: R4R Rentals
Have used this program for at least 6 years. 2025 was the worst help section by far, not sure why they changed things so much. Had to google answers this year. EVERYTHING ELSE WAS GREAT!!!!!!!!!!!!!!!!
Response from HRBlockBy Asiya, Social Media Department, February 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
not user friendly
on February 6, 2026
Posted by: taxy8
from TX
very hard to work with especially the K1 forms with codes Z*, AJ*, STMT, etc. It doesn't provide explanation of how to enter those codes correctly and where. Also the K1 codes and titles in the software does not match the information I have on the K1s I received. Spent hours on google and chatGPT to figure it out and still cannot.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, February 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good product, Need to work on communication.
on February 5, 2026
Posted by: TBM1
from Greeley, Colorado
Always been a great product, that I have used for several years. However: I can't give it five stars this year because of the lack of email communication. In the past I received multiple email updates on my e-file tax status. I really missed the updates. And yes, I made sure the problem was not on my end.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, February 6, 2026
We’re happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock