Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: BeenHeavyInFlorida
from Florida
Verified Purchase:Yes
Very helpful software. It would not accept alphabetic characters in a an interview form where that was required and call to your support was useless. The person had zero understanding of the issue.
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Yzsa
from Florida
Verified Purchase:Yes
I was able to report the overtime. The software guide me with excellent instructions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I have been using this software for years and it’s always easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Ragnar21
from WA
Verified Purchase:Yes
2 things could be improved that would have helped me a lot
1. If i know taking the standard deduction will be better than itemizing give an option to opt out of itemizing questions to streamline the process
2. There should be an easy way to compare with all the same uploaded pages MFJ vs the return for each person MFS. Then if my wife and i want to split the return into our own portions fairly it is easy. Also makes sure we file the best way
1. If i know taking the standard deduction will be better than itemizing give an option to opt out of itemizing questions to streamline the process
2. There should be an easy way to compare with all the same uploaded pages MFJ vs the return for each person MFS. Then if my wife and i want to split the return into our own portions fairly it is easy. Also makes sure we file the best way
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
very poorly writen
on February 23, 2026
Posted by: MRMAD
from Idaho
I have never found a program that is so hard to get going. Trying to move back or forward is a night mare. your program to help estimate next year taxes cost me a penalty for under estimated taxes. It is nearly impossible to use.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Pastor Jerry
from Coastal Delaware
Verified Purchase:Yes
As a longtime subscriber to HRB software, I knew just what to expect with the 2025 release. The entries followed a familiar progression that doesn't lose track of anything, and doesn't surprise. I do wish that the "lesser" versions would support the retiree who pays estimated taxes on Social Security. I did not wish to pay extra for the HRB Self-Employed version just to get built-in Interview prompts to report estimated taxes. So I searched around and found Schedule SE in the Deluxe version.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not Applicable1234321
Verified Purchase:Yes
Pro: Taxes done: Con: Entries do not reference form box numbers and descriptions do not match form descriptions. Tax Planning module does not bother to provide current year information. Caveats displayed during data entry state H&R does not know if they are accurate.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
We have had many issues with trying to get our adoption credit to process correctly. We are intitled to the full credit because we adopted a special needs child in 2025, but every time we submit it, it kicks back in 5 minutes. We are 100% eligible for this credit.
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock