Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Bruno from Colorado
Verified Purchase:Yes
Disappointed that by mid February your Federal forms were not fully compliant that affected my return. This haooened to me last year as well. NO EXCUSE
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 4Rodney
Verified Purchase:Yes
Could not account for a 1099-misc royalty payment. Had to list it as a 1099-misc "other" payment. This problem has been around for years and still persists.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Pleasantly surprised hoe easy it was
on February 28, 2026
Posted by: andyzona
I bought this instead of Turbotax and I am happy I did
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: allergydoc
from College Station, TX
Verified Purchase:Yes
Easy program to follow - essentially fill-in-the-blank
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob730000000
from NC
Verified Purchase:Yes
Each time an update came out my software would not reload I kept getting a message that a certain pathway was missing and had to keep reloading original program to work so no I will not be using your software anymore if I get this years done
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AfricanViolet
from Washington DC
Verified Purchase:Yes
Very good product. I especially like how easy it was to export files from another program.The only reason I didn’t rate it as excellent is because I have to get used to it. I had used another product for several years, but decided to try Block because I heard it was highly recommended.
Pros: Maximizes refund, Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dissedx2
Verified Purchase:Yes
Everything went well as it has for years. I e-filed my taxes and printed off my return. The next time I logged in, my return was no longer able to be retrieved. I called support with the error and really got no help, just a ‘it says here to Uninstall/Reinstall. I asked for help with this so as not to lose my return file. I was placed on hold for so long I hung up. I still can’t access my return
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
Good value, was able to prepare returns for the 4 of us in the family. Only had two issues, one is that the program is not easy to back up a step or two to review something, makes you go thru all the questions again. Maybe I just don't know the shortcuts yet. Also, on the Illinois state program, if would not accept my granddaughter's State ID number, it runs out of spaces, not allowing the G on the end to be added, caused a rejection. Had to use the last year AGI instead, that worked ok
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock