Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Anonymous
Verified Purchase:Yes
Been using HR Block for many years now. Unfortunately, the usability and helpfulness has gone down in recent years. Linear navigation is fine, but trying to go back to a previous section or sub-section, or trying to find something in particular is a nightmare. The tips and guides are next to useless - they don't provide adequate information, and several items that could have used them had none. I was told I needed to go back and verify/edit part of an actual form, but had zero guidance on how to do so. The checkup at the end said the return "looks good" and is "low risk", but I'm not confident everything's accurate. Fingers crossed I don't get audited.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dakineor
from Portland, OR
Verified Purchase:Yes
Find myself having to decipher the interview questions due to unclear or confusing framing. Almost a disaster happened this year when declaring rental income where the question didn't clarify that only income that is not already reported via form 1099-MISC should be reported. This double counted my rental income and caused me to owe significant additional tax with penalty, which has never happened to me before. Once fixed, I got a significant refund. The mistake could have been avoided if the interview question was more explicit about asking for rental income that has not be reported via form 1099-MISC.
Value
4
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
I’ve been using this software for years. It’s static and fine for simple returns but doesn’t lend its self to various scenarios (-filing jointly v separate…).
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MB40
from California
Verified Purchase:Yes
We have been using H&R Block for several years now. It is very intuitive, guides you through the process, and offers additional information if you have questions about whether something applies to you.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lawrence2026
Verified Purchase:Yes
I paid for the premium software and still had many problems doing my taxes plus they charged me to file my state return! I am very disappointed in the H&R Block tax software I purchased.
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SweetPea553
from Highland Lakes, NJ
Verified Purchase:Yes
We have been using H&R Block Tax Software for 7 years now and it has been essential in getting our yearly income taxes filed timely. Once you have all your supporting information organized and summarized, it is very efficient to complete the federal & state returns. Thank you!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
I have been using this software for several years. It seamlessly pulls in everything I need from the previous year, provides clear guidance, and makes it easy to submit the taxes and save the documents. It is easy to use and the explanations are generally very helpful. I also really appreciate the audit risk analyzer and the ability to get support later if needed. I would recommend.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Issues with undoing or going back & changing selec
on May 7, 2026
Posted by: Overclocked
from Wi
Verified Purchase:Yes
I had issues when trying to determine if a scenario applied in many cases related to business or new deductions. When you go forward and make selections & determine they don't apply or are running a future scenario, you can't undo then & this leads to errors on checking. There needs to be a clear scenario button for the current page you are working on. I'd hate to redo my taxes more than once.
Value
4
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock