Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Aug01
Verified Purchase:Yes
H&R Block has tremendously helped me in the filing of my tax return and I will surely recommend it to others.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milton WV
Verified Purchase:Yes
I have been using H & R Block for a long, long time. I like it because I can take my time and do a couple or more sections of the soft ware, take a break and come back to where I left off.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jimxenus
Verified Purchase:Yes
I’ve been using this program for years and was disappointed to find out that I could no longer import financial statements from Merrill Edge
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: TaxpayerMJB
from San Francisco,CA
Verified Purchase:Yes
Works reasonably well, but not the most user-friendly. Explanations to questions are limited. I'm just guessing a fair amount of the time, but the Feds haven't called me so I guess it's OK. If there's a provision for handling QCDs I haven't found it. Charitable donations have a fixed limited number. And online response? Don't count on it. I keep using it because it has all my data and categories from previous years.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Kind of sketchy
from Montana
Verified Purchase:Yes
At the end, ready to e-file federal state the program would not let me because it needed to update. That update process was an Endless loop I needed to save work before the update. Left me to believe that I was risking having to do my taxes it all over again. I suggest they do a little bit more testing because I was not happy with the fear that endless loop created.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dakota59806
Verified Purchase:Yes
For a first time user, this software was easy to use and very thorough. It appears very accurate. E-filing is the way to go. We will definitely be using it again next year.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
Good Tax Product that is easy to use by any Novice to Tax Preparation
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Highly Selective Guy
Verified Purchase:Yes
Certainly not a perfect program for complex returns, but probably the best of the common general tax preparation programs. In complex situations, it tries to exactly replicate IRS worksheets and instructions, which is a bad thing. IRS can't write something simple and clear to save their lives. The result is you may sometimes getting misleading or poorly identified information in the course of preparation. Simple returns should probably not even need this level of program. Since this is the more advanced and costly program, IMO, they should spend more time eliminating confusion on comnplex situations and calculations.
Navigation within the program could be easier if they thought like users with experience, rather than designing like either IRS, or presupposing every user is going to exactly use their interview program and will enjoy going through all the agonizing screens. It's especially tedious if you enter part of your information and have waited on more data, then have to enter information received later.
And playing with "what if" examples, such as gauging the impact of a SEP or IRA contribution, is maddening.
At this price, it should give you a simple next-year projection where you can easily edit inputs. I saw no such option, and apologize if I missed it.
Their price has gone up significantly during the last two or three years. And absolutely no one likes the hidden back-end extra charge to file the state return electronically.
I give it 7 out of 10, which is better than competitors., but there is room for improvement.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock