Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: WDG1
from Menifee, CA
Verified Purchase:Yes
Very disappointed compared to previous years. After starting my return using the basic program, I was offered a discount on the premium version. I was lead to believe that the state cost would be included. So I continued on only to have the entire program crash about 85% thru. I was able to finally finish, but when I completed the state return, I had to pay again to file. I will not ever again upgrade from the basic version which worked perfectly in the past years.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Eldrick
Verified Purchase:Yes
The address to send the Iowa return needs to be the address on the tax form. Last year my Iowa return was returned because the post office would not deliver it.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 2025 HRR
from missuri
Verified Purchase:Yes
I just did not like the way this tax program was laid out.
Not the easiest program to follow
Not the easiest program to follow
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Value customer 1
from Ga
Verified Purchase:Yes
Nice, not many updates.
Like to retain prior year 1099int, div,r for yr to yr comparisons. Put a field so they are not tested in the current year when not needed
Like to retain prior year 1099int, div,r for yr to yr comparisons. Put a field so they are not tested in the current year when not needed
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ocala, FL
Verified Purchase:Yes
Have used HR Block programs for several years and always pleased with ease of use and value for cost.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bath1
Verified Purchase:Yes
Stinks that wasn't able to import consolidated 1099 from Merrill Lynch. Had to enter it manually
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RDavis82
from St Petersburg, FL
Verified Purchase:Yes
After completing my form, I ran the proof scanner. It said that I needed to enter a country for some of my foreign income from mutual funds. The proper reply is RIC but I could not enter it easily. I spent a great deal of time over several days and finally re-did the interview to fix it. The other complaint is with the next years estimated taxes. Why do I need to guess at all the different income sources for the next year when you could just base it on the income (taxes) I just prepared?
Pros: Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Apu58
from New Caney, TX.
Verified Purchase:Yes
The software has been very useful and satisfying to me for over a decade. That is why I have acquired it once again this year, 2026.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock