Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Anonymous
from San Francisco California
Verified Purchase:Yes
Absolutely horrible, I had to purchase it twice because the software glitched. Does not handle many situations. I can't wait till AI takes care of this and renders this type of Software ruthlessly obsolete.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Decent tool with opportunity for improvement
on October 19, 2026
Posted by: SAH63
from Pullman wa
Verified Purchase:Yes
I’m a long time user of the premium tax software, I know my way around the tool very well. The tool does the job but has some weaknesses. Entering K-1s when a K-3 is attached needs improvement. Also the new AI help feature isn’t as useful or as thorough as using ChatGPT - it should be much better.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
We're glad to hear that you had a positive experience overall, and we truly appreciate you taking the time to share your feedback. Your comments help us identify opportunities to improve and provide an even better experience for our clients. Thank you for your business, and please don't hesitate to contact us at 1-800-472-5625 if there's anything we can assist you with. We look forward to serving you again!
Written by a customer while visiting HRBlock
Posted by: paultahoe
from CA
Verified Purchase:Yes
I mostly like it but... I have a lot of rentals with a lot of depreciation. Please show on every screen within a rental the rental unit/name. When first filling it out it's fine but then later to go in and change something or validate, I have made mistakes with entering the value for something for the wrong rental. The same is true of depreciation.
The "new" feature where you want us to validate the previous years depreciation is great but gets it WRONG. As one goes through the screens the program overrides what the period was last year and the deprecation schedule with what it would suggest if you were entering this new. If you look at the form as you're going through it you see the values from last year but as you advance it changes them. It should not change the values from last year. Maybe if the program thinks they are wrong give a warning but to blindly change them is wrong. I pick a number of years to depreciate and the schedule last year, but I don't remember what it was off the top of my head. I assumed what it presented me was what it was last year. WRONG. I have to go back through all the things being deprecated and make sure both years and type of deprecation matched.
If you go into a rental or a depreciation or a 1099 to change a number (playing what if, or fat fingered a value or...) you then have to each press back or forward a number of times to get out that thing. It would be nice to have way to jump to a specific place in the Q&A or jump to the end or beginning.
Value
4
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Billywill
Verified Purchase:Yes
I have been using HR Block for years. I am a sole proprietor and the Schedule C form handles things pretty well.
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: MCVNYC
from Palm Beach
Verified Purchase:Yes
This program is so thorough that I'm confident nothing was missed. I love how the forms show up if you want to see what they would look like. Of course if you get stuck on some complicated tax term, there's always AI to help you along. So this program in AI are an excellent team to get your complicated tax filings done. I am looking forward to buying the 2026 version.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: DoubtfulinIL
from Chicago, IL
Verified Purchase:Yes
The software is good for 95% of your needs. It lacks good tips and advice on investment income. Had a lot of questions I couldn't get answered and had to guess.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bajasax
Verified Purchase:Yes
I use every year. does everything I need and great support.
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ztheJ
from Scottsdale AZ
Verified Purchase:Yes
Most of it was great. However the step up for a house after wife passed was not available.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Lexis, Social Media Team, October 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock