Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: K Hagen
from ND
Verified Purchase:Yes
I have used this software for years and this year was the worst!! I had to wait for weeks to file because of the software not issuing an update for K-1. I will probably switch software next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disappointed in Colo
from COLORADO
Verified Purchase:Yes
The software would not allow me to file Colorado State Tax Return, claimed one state return included.
This is the 'PREMIUM' version 'built for complex taxes' was the selling point, the third package in the four-tier software offering, however, several gray areas/you are on your own... on K-Statement entries.
This is the 'PREMIUM' version 'built for complex taxes' was the selling point, the third package in the four-tier software offering, however, several gray areas/you are on your own... on K-Statement entries.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MW4786
from Upstate New York
Verified Purchase:Yes
Only problem was the inability to import 1099s due to insufficient storage within the product
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Moving to TT
from NC
Verified Purchase:Yes
I have mostly simple taxes. However it took until a 3-April update before your crapware would calculate QBI for a small brewery I am a passive partner with. S-Corp.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Very poor quality control this year
on April 7, 2026
Posted by: RW01
Your last two Federal updates have change my refund amount each time... Worst software quality control I have witnessed since using H&R Block software (since at least 2018... oldest year still on this computer).
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nhs40
from Chicago, Illinois
Verified Purchase:Yes
I bought this after trying to do my taxes with the online program but that program didn't work well so I bought the Premium 2025. It woked well but was unable to recover the H&R information from past years so I had to input all the information again. It couldn't even import the info from the online program I had started. This should be easy to remedy in your programming.
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Dan F47
Verified Purchase:Yes
I have been using H&R for many years and has always been great
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Nearly 91
from Northern MN
Verified Purchase:Yes
I have used H&R Block tax software for several years. Had some problem with getting the answer to a question and it did not help so had to work it out myself. Too much AI like i am getting when writing this.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock