The program walks you through with questions that are easy to follow and answer. At the end, it is also easy to return to a particular section of the return in order to review your answers.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
First time using H&R Block product. It is not nearly as intuitive as what I've used previously. The most glaring item arose when I started to initiate e-filing. It pre-entered a number as my 2016 AGI, even though I hadn't filed with them in 2016 and they therefore didn't have my prior tax return info. Not only was the number they entered more than 10 times my actual AGI, but it wasn't obvious how I should go about over-riding it.
I use Taxcut every year and I find it to be the best product for preparing my taxes. Sometimes it is hard to navigate back to certain/specific pages, I think it could be just slightly more user friendly in that regard, but I have no real complaints and plan to continue using this product.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
It is absolutely ridiculous that you can't e-file a state return (which you say is mandated in NY) without first e-filing a federal return. Additionally disappointing that the software is unable to help with Self Employed health insurance deduction under certain circumstances, leaving the customer to deal with an unfathomable federal instruction book.