Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Customer Rating
2
Dubious numbers; weak verification functionalitity
on April 10, 2026
Posted by: Aston Artman
from Houston TC
Verified Purchase:Yes
After reasonable effort, I was unable to verify the numbers the program generated for my income from sales of stock, which did not match what seemed it should be based on back of envelope calculations.. Ultimately, the correct number did not matter because my deductions far exceeded all my income, and my tax liability was going to be zero in any event, so I did not try to confirm every single transaction to check whether the program had generated an incorrect number. But it sure looked like it did, and that was diaconcerting. The program’s functionality for verifying accuracy was also clumsy, slow, and dubious.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Total waste of time.
on April 10, 2026
Posted by: NoWiz
from River Forest, IL
Program was great except I can't add a printer. So there is no way to print return.
Pros: Easy to prepare, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Useless help feature
Verified Purchase:Yes
The tax software is fine. But, when my federal return was rejected, the HR Block "help" was terrible. It was difficult to even get to a human assistant, and when I finally did, they were always useless. One put me on hold for over 20 minutes, constantly saying "It will just be another minute until my program opens"...it never opened, or they just had me on hold for entertainment. Another one seemed to be trying, but was unable to accomplish anything. And another kept trying to accomplish the wrong task. Ultimately, a person that overheard my struggles on the phone walked up and explained a logical way to resolve the problem.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: FranCian
Verified Purchase:Yes
I used HR Block Premium which has Rental Properties. It has some problems but works OK for the most part.. One problem is with depreciation. It does not carry forward the previous years depreciation schedule but instead defaults to 200% Declining Balance. That means that I have to check back on my previous return to make sure the correct schedule is used. I consider this as a Major Flaw.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: freddiejoey
from NJ
Verified Purchase:Yes
I do not undetstand why certain numbers ie medical expenses are not transfettdd from Fedrral to New Jersey
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Reading, PA
Verified Purchase:Yes
I have used H&R Block Premium tax software for the past several years with good results. The guided process through all tax-related data works well. Some of the post-completion review and edit navigations are not as intuitive as I would like, but I have figured it out at this point.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
2025 Edition continues the tradition of great performance in doing taxes!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Also Sorry
Verified Purchase:Yes
The Premium HR Block software lost or deleted one of my 2 e-filings, noted when I went to check status. Both e-file submissions were accepted when originally filed. Both files were available on the screen check status area when the program was opened for three days, then suddenly gone. Chat person zero help. Only offered simple obvious solutions, none of which helped or provided a way to recover my filing. Per the chat person, no way to recover.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock