Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Customer Rating
4
Update from Deluxe
on April 13, 2019
Posted by: HMK1
from Illinois
Update from Deluxe to Premium did not take as expected, took two calls to H&R Tech support to resolve - apparently needed to de-install Deluxe to apply Premium update. Confused that Print File screen appeared before completing E-file option - insutructions unclear, otherwise instructions adequate. Importing needs expanding (Wealthfront) but still a big plus.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Covers all situations in a user friendly interview
on April 13, 2019
Posted by: SharmaMK
from Chicago, IL
I found it very useful. Great software at a competitive price.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Charged twice for state e-file
on April 13, 2019
Posted by: Maxistickedoff
from Jeff City,MO
Was fine until I tried to e-file my state return. Charged my charge card and then demanded I update the software. I updated the software and then it charged my charge card again when I tried to e-file my state return.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
H & R Block Premium
on April 13, 2019
Posted by: bishop4640
from Gadsden, AL
I have used H & R Block software for years and have always been pleased with it. I never could figure out how to include the scanned QBI Statement for Safe Harbor with my taxes.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
So EASY even a guy with ten thumbs can do it
on April 13, 2019
Posted by: Norm3400
from Virginia
I've been using H&R Block software for taxings since it first appeared and I have always been impressed with how straightforward and complete the software takes me through the necessary schedules and calculates my best options
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Maybe it's a new program for me, or????
on April 13, 2019
Posted by: LarryMc
from Aurora CO
This was the hardest program to use, but after 4 attempts, I finally got a wonderful lady helper on the phone who was very patient for 1 1/.2 hours with me.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
Ok software but not complete
on April 13, 2019
Posted by: Phual
from Michigan
I've used this software foe over 20 years(Kiplinger earlier). The software has not kept up with the market. It is little if any help on Limited Partnerships. As an example, a LP might conduct business in 20 states. That could require filing 20 state returns if the amount prorated earned in those states exceeded the threshold for state filling. HR knows those limits as they offer state software.The software does not help at all with this issue.
Also they have late updates, as in a week before the April 15 deadline.
Also they have late updates, as in a week before the April 15 deadline.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Very helpful, but slacked off on state program
on April 13, 2019
Posted by: Evgenii
from San Jose, CA
Generally, this software is great, and I won't be able to file taxes myself without it.
One major complaint, though, is that state taxes aren't handled as well. In particular, Passive Activity Loss limitations (Form 3801 in CA) is mostly left to the individual to hand-fill. That one form may take hours, with re-hashing text and numbers from place to place. It takes about 90% of the whole state return time to deal with that. Complicating the manual work in the current software is the fact that I cannot add more copies of 3801 schedules as FTB instructions suggest, so I end up merging activities and calculating lots of numbers by hand.
Meanwhile, it appears to be easy to automate. In most cases, there are no adjustments needed. So if Federal numbers and activities get auto-filled in, then only minor actual adjustments would be required, often none (which is what I end up with, but after 4 hours of work!).
I also find that many other adjustment steps in state program aren't very helpful. They just tell you read this or that bunch of docs and figure out what numbers to insert. Basically, HR Block really slacked off on the state programs.
Meanwhile, it appears to be easy to automate. In most cases, there are no adjustments needed. So if Federal numbers and activities get auto-filled in, then only minor actual adjustments would be required, often none (which is what I end up with, but after 4 hours of work!).
I also find that many other adjustment steps in state program aren't very helpful. They just tell you read this or that bunch of docs and figure out what numbers to insert. Basically, HR Block really slacked off on the state programs.
My "Cons" reporting below mostly applies to the state program.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock