Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Customer Rating
1
top of line very poor
on April 20, 2019
Posted by: freddie88888888888
from houston , TX
Very poor way to talk to that know the TAX program that you all put out
Cons: Hard to import documents
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
4
Federal is great, State not so much
on April 19, 2019
Posted by: MRD65
from Hawaii
I've used HRB for years and I'm pleased with the Federal tax program. I wish the HI State program was more complete.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great program!
on April 19, 2019
Posted by: vicki23
from Covington, LA
I have been using H&R Block Premium Software for many years and really like all the features. This year was the first time I've ever had a technical issue and a technician fixed the problem while online with me in a short amount of time.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Gets the job done, but...
on April 18, 2019
Posted by: Tom is my name
from Va
Is it me or is this tax stuff getting even more complicated? After the returns have been filed, I really have no idea whether it’s right or not. The schedule C process is a nightmare. It only lets you see through a peephole when you need an overview of everything in order to sort out what goes where. It asks for some things several times, so I’m not sure whether it’s confused or both of us. I need a tax preparer in a box, but not one that is afraid of every deduction, like Block’s people!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Premium Self Employed/Rental
on April 18, 2019
Posted by: FASTHIKER
from STANFORD CA
Several problems but the main one was not being able to download some investment accounts. PLEASE LET ME KNOW I CAN DOWNLOAD WELLS FARGO ADVISORS IN THE FUTURE. IT WAS NOT POSSIBLE IN 2018. ALSO FRANKLIN TEMPLETON INVESTMENTS. I WILL NOT PURCHASE H&R BLOCK AGAIN IF I DON'T KNOW THESE ARE INCLUDED. THANK YOU.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Easy Navigation
on April 18, 2019
Posted by: gkell5
I've used this software for the past 6 years, it's affordable and easy to navigate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Rigid
on April 18, 2019
Posted by: owntax23
from WDC
Used HR Block for a number of years, generally satisfied, but this year's version was a significant step back. Where is the check box to simply take the standard deduction and override the program's decision? Can't adjust autocalculations from home office expenses. Ok if you have the simplest situations. Not good for anything sophisticated. Don't mind that the program makes a decision, but the fact you can't fix or override without invalidating your entire return - making it a manual return with no value to the program - is a big thumbs down. Hard to navigate.
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Easy To Use
on April 17, 2019
Posted by: Cliff H
from Houston, TX
This product is easy to use; the questions were logical and flowed in sequence. I did find some of the explanations a little difficult to understand so I believe simpler language should be used whenever possible. On the whole, I was satisfied with the results.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock