Prefer filling out forms directly, so the questionnaire was sometimes confusing when I knew what field I wanted to enter data into. Not always easy to jump directly back to something I'd edited. Would be nice to click on a tax form field and be taken to the wizard, even if a new wizard/questionnaire if it was required to populate that field.
The s/w would not connect to H&R Block's server despite extensive troubleshooting. "Help" only suggested what I had already tried. Had to print and file my returns.
After years of trusting this software, it fell way short this year and delivered untrustworthy results. Support has been underwhelming and I am looking at hiring a last minute accountant to figure out their mess.
Very long ago, I'd say until 2005, I filed with HRBlock's big competitor. I don't recall why I switched back then, but I know that I never regretted it.