Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
The software works well for mundane returns, but too often it asks for information that is contained in previous year's returns. On several occasions, the program discovered issues when I was about to submit my return, NOT when I did the normal checks and reviews. I have used this program for many years, and I almost always hear from both the IRS and my state that I have made mistakes. This did not happen when I did my taxes "by hand". There are just too many issues with the program for me to consider it to be top notch. In the past, I used the common competitor, and generally it was superior in these aspects. I will, sadly, probably return to the competition.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gary jn
Verified Purchase:Yes
A lot of problems with form 1095A and when I called people could not help me
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: rdk322
from Tampa, Florida
Verified Purchase:Yes
Great price easy to use very happy with this program
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tallahassee, fl
Verified Purchase:Yes
I've used HRB for years. I have never had any problems with it/them.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Qapla
from FL
Verified Purchase:Yes
I was glad this still works on Windows 10. While it was somewhat easy to use, some of the navigations and checks are not very explanatory. The review was difficult when it generated errors that cannot be fixed because they reported problems that did not exist.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CACMARYLANDCPA
from USA
Verified Purchase:Yes
tax exempt 1099-OID does not pull in to the 1040 correctly, and has to be entered as a NET to make your input page work correctly. similar problems on other 1099's
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great and easy
on April 13, 2026
Posted by: Mohamed D
The best and easiest o use. Been using it for decades. Sometime, I tried other software to double check, and I always find HR the best.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Good overall but confusing display of wash sales
on April 13, 2026
Posted by: an327
I would normally give 5 stars. This year, after I imported my 1099-B from Schwab, it displayed 2 transactions as having a capital gains loss, but not in the short term gain/loss list where they would normally go. One of these was not obviously a wash sale given the acquisition and disposal dates not being close together, so I tried to move it into the short term gain/loss list. This caused the error check to fail, and confused my tax advisor -- I ultimately moved it back (not claiming the loss). The downloaded/human readable 1099-B PDF showed these to be disallowed losses, declared as wash sales. I would have much preferred to have had these two items to have been clearly marked as disallowed without a loss because of being marked as wash sales, instead of appearing as valid losses that could be seemingly claimed.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock