I've used H&R Block for years, so I think it's okay. There is a potential problem, however, if you e-file your taxes. I did so this year and I had to submit payment information for filing state forms, then was advised that the program I had needed to be updated. I updated the program but then had to re-pay the filing fee for state taxes again. The sequence of those pages need to be reversed. Suggestion to any users: Update your version every time you log on to (hopefully) avoid having to pay twice due to the inappropriate sequencing of pages they have with e-filine.
The problems that had been encountered last year have been resolved with the critical filing numbers being included. This years challenges of not having all of the exact data is related to this being all over these places directly related to the Med and Eco crisis this filing year 2020 .
Only issue I have with the software is, fixing errors when it does the error check. Not as clear as it should be on how to fix them. Otherwise, it is easy to use.
I have been using this software solution for 10 years and it gets easier every year even though the rules and regulations for taxes gets tougher. Excellent solution especially during COVID-19.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I have used TAX cut for over 40 years and have always found user friendly. On several occasions I I needed to call for help in addressing tax question and have always found TAXCUT personnel knowledgeable and helpful.