Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Formytax
from Houston, Texas
Verified Purchase:Yes
I downloaded the software. I followed the directives, I had no problem filing my tax return.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Lacks Flexibility and Scalability
on April 14, 2026
Posted by: STEVE SCS
from Whittier, CA
While this program meets my minimal needs, its presentation leaves much to be desired. For example, in most programs that I use, I have the option to adjust the scaling of text and graphics. In this program, however, I do not. I have to reset my whole computer scaling, which becomes greatly inconvenient.
Also, I am a volunteer Anglican priest who receives a housing allowance but no salary, and the program will not allow me to submit my return electronically without an entry in Box 1 of the W-2.
Finally, I had to spend almost an hour and a half with one of the program specialists because the entry information on the screen on which one's utility and housing expenses do not indicate that these are mandatory entries.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
help needed
on April 14, 2026
Posted by: mother bird
from Sonoma Califoria
can not print copies have not been able to get help!!!!
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: CoJoEPT
Verified Purchase:Yes
Been using this software for several years , it walks you through step by step.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
OK, but home office questions non sensical
on April 14, 2026
Posted by: sfffffff
minus one star for crazy questions in home office deduction that were impossible to understand
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: LOJAM
from Chanhassen, Minnesota
Verified Purchase:Yes
I am a long-time customer who keeps coming back because of the ease of use and how it makes filling out tax forms so easy and simple. If you have questions about a topic, there is a help box to explain what is being asked for.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Good But Bugs With Import and W2 Wages.
on April 14, 2026
Posted by: Toneydatiger
from Orange California
I had to keep checking the numbers on my initial W2 because numbers were overwritten by subsequent W2s that I imported.
Pros: Fast
Cons: Hard to import documents
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Nan M
from Taylor Mi
Verified Purchase:Yes
Very easy to use and I have used H&R Block for a very long time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock