I have used H&R for many years now. Easy to use and upload the previous year return. I think they could do a little better with upgrades or updates. Seems like they just do the same thing every year.
Nobody likes to do their taxes. Using a service is fine, but I also dont like gathering my receipts and documents to bring to someone for this process. This is so easy. I am a normal person with an average income and expenses. This is so easy. It walks through every step. It explains what the form number is and why it is needed. It is so easy. It then checks for accuracy.
Pros: Easy to prepare, Easy to import documents, Fast