I have been an H & R Block customer since well before the name change from Tax Cut. I feel confident when using this Tax software because of the reliability and subject matter expertise that Block brings to the table.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Fast
I'm a long time user and always stay the course with H&R software. Once while working out of the US I had a harder time getting my tax return done correctly. Another hiccup I have is I feel disconnected when transitioning between the federal and state sections. At one point after finishing my federal and got into my state return I noticed that actually I had not submitted my federal return. So I had to back up, get back into the federal side and re-submit to ensure that everything was OK.
Pros: Easy to install, Maximizes refund, Easy to import