When I went to transmit my federal taxes it decided not to recognize the activation code anymore. After several attempts of reinserting the code Utilized the automated voice help which did manage to send a new code to my correct email, but that didn't work. Finally i called again and finally got a human, she got me a new code and it worked. First time in ten or so years I any trouble with this software.
Cons: Time consuming, Hard to fix issues, Hard to install