I purchased this product on line from an email notification. I had to cut off several security programs in order to download the program. I spent more time trying to get the program to install than it took me to do my taxes. The automated help recording wasn't able to address my problem and made it hard to speak to a real person.
I have been using the H&R Block Tax Software for about 8 yrs.now, if you can read it's very easy to use and follow. The one thing I am disappointed in is that you have to mail a check to the state if you owe money, don't understand if you can have money deducted from say your checking account if you owe the IRS, but you must write a check to the state, hope that this is corrected by next filing.
The software overall is easy to use. I have some minor difficulties trying to find where to make changes to driver license info but that may be just me. Worksheet information truncates driver license dates. The biggest issues I had is that it down download investment 1099's from J.P. Morgan Inc. One must manually key in the stock sale information, interest, and dividends. Turbotax does handle the downloads. For that one reason, I will go back to Turbotax.
First time in years that I didn't use tax act. Saving the money was not worth the headaches. Will definitely be switching back to Tax Act next year. Would charge for filling then say you have to update. Took time refunding the money for filling. Would not import Tax Act. I should have spent the money and ordered Tax Act.
I have been using Block's software for many years and am very satisfied with the results. I encountered one problem in the 2018 tax year NJ State Tax. 'Veteran Status' did not carry forward from 2017 data and was not shown in the dialog.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast