Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,383 Reviews)
Rating breakdown 149,383 reviews
5 Stars
97,818
4 Stars
28,079
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,725 out of
61,883)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Customer Rating
2
A step backward...
on March 17, 2019
Posted by: jimtarr
from Carson City NV
I have been using your software to do my taxes for several years. The 2018 version is, by far, the worst version I have used! It is cumbersome to use, does not take you to the section of the program you wish to go, is virtually impossible to remove "!" from items and many other annoying features. And, yes, I did update the software at every opportunity provided. I may not use your software again. In case you didn't know, you do have competitors
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Some Disappointments
on March 17, 2019
Posted by: The Baron
from Columbus, NJ
I wish you would show the gross refund, not just the refund coming to me when I opt to apply a portion to the 2019 taxes. I did a lot of math to understand how the H&R program was handling the calculation. I had to make several changes and became confused whenever the program recalculated the refund. I've use the H&R program for years and never struggled with it as much as I did with the 2018 version.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Overall good, however...
on March 17, 2019
Posted by: LeannaS
from Newport News, VA
Not being informed about possible convenience fees when paying with credit/debit card until after choosing that as your payment method, and then not being able to go back and choose a different payment method is quite frustrating and unfair.
Written by a customer while visiting HRBlock
Customer Rating
5
Smooth, fast and easy!
on March 17, 2019
Posted by: Jollybird
from SD - South Dakota
This the third or fourth year I have used H & R Block Software and it has been very good. Had one hangup this 2018 year with the Schedule E during the final review when it kept asking for a property sale & royalty filler. I had neithr and could not get the software to respond and clear. Finally I deleted the Schedule E and all was well with the wrap up. I do like your software for its smooth operation.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Easy and Accurate
on March 17, 2019
Posted by: Anonymous
from Summerfield, NC
I've used H&R Block tax software for several years, ever since I switched from TurboTax, which wouldn't work with the dial-up internet I was using at the time. I find it easy and accurate, and a better value than TurboTax. I went back to TurboTax about 4 years ago and regretted it. I've stayed with H&R block ever since and have had no problems.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
TAX CHANGES
on March 17, 2019
Posted by: feathermom
from TALLAHASSEE FL
I HAVE USED YOUR PROGRAM IN THE PAST. BUT WITH ALL THE CHANGES I NEEDED MORE SUPPORT. WHEN I CALLED, SEVERAL TIMES, I ONLY HAD THREE PEOPLE WHO COULD ANSWERT MY QUESTIONS. THE REST JUST GAVE ME BUSINESS ANSWERS WHIC DID NOT HELP. EVEN TALKED WITH A LOCAL OFFICE AND THEY WERE EVEN LESS HELP. THEY ONLY TRIED TO GET ME TO COME IN SO THEY COULD FILE FOR ME. ONLY CARED ABOUT ON HOW MANY RETURNS THEY DID THIS SEASON. AFTER THREE WEEKS OF PHONE CALLS I WAS ABLE TO FINISH THE RETURN. YOU NEED TO BETTER TRAIN CUSTOMER SERVICE AND ALL OTHER DEPARTMENTS TO BETTER HANDLE SUPPORT THAT WILL BE NEEDED. DON'T LEAVE US HANGING, DOESN'T MAKE YOU LOOK GOOD.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Why use anything else - this is SOOOOO simple !!!!
on March 17, 2019
Posted by: CurfDawg
from PA
I have been using H&R Block for years - and have never regretted it !!!!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Does not work in multiple monitor environment
on March 17, 2019
Posted by: Todd0317
from Indiana
I tried to move the app to a different monitor and it disappeared as if it was on a ghost monitor. I couldn't get it back after disconnecting all external monitors, rebooting my computer or reinstalling the app. Finally, by snapping a different app to the right, Windows gave me an option to bring this app to that monitor. I lost over two hours trying to fix this.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock