I have been using H&R Block programs for years. Every year it's the same; there are no instructions in the Massachusetts state forms for those receiving benefits from the Railroad Retirement Board (RRB). RRB pensions are not taxed in any state. It has to be lumped in with the "Public Employee Pensions", which is not correct. This should be fixed.
When I attempted to itemize my deductions, the software kept going off screen and taking me to a screen to finalize my return. I had the task of "take me to" several times only to be denied the itemized deductions part. The software congratulated me for having the new standard deduction, in lieu of the itemized deduction when I never was able to do the itemized part. I gave up and took the standard deduction to stop the confusion. I have never had this problem with previous years H & R Block Softwares. Bad deal.
Sequence of steps are straightforward and easy to understand. Clear explanations are available if required. Also, minimal advertisement for other or additional products.
I have been using H&R Tax software since 1997 I believe and it new disappoints. I always know I will get an accurate tax return with out spending a lot of time in a tax office or on the computer. I know I can finish my return and have it checked and feel confident that it is correct and on its way. Great time saver!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
A friend recommended this to me, I filled out all the state and federal information, tried to efile, and product said it needed to update, When I updated, it changed or deleted all my information. I had to go thru again and reenter.