Some parts of 2025 program are difficult to figure out what to do or enter. Tax credit for windows and air conditioner were very difficult; this area took me several days to get done. I am not pleased with this area of the program. Note, even my wife could not understand what information should be entered, she has never had to assist me in the past.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
I was double billed for my purchase of the NJ state software. How do I get a refund? The Federal return was easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I bought this Deluxe version last week. I finished my and my sister's taxes. The only problem I had was an entry for a number on a 1099-R that wouldn't fit into the box provided. I didn't understand why the accuracy check fail until I printed out my return and saw the program had cut the number short. I corrected it. I will contact my investment company and ask why this number is presented as it is.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
I've been using this software for years and it has always been excellent. I did have a problem with trying to use form 2210. I had an unusual income distribution this year. I tried using form 2210, but found the form and instructions impossible. The program would not let me submit electronically until I deleted the form. Need better instructions or a way to contact for help.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Getting too expensive! I will shop around next year.
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.