I've used the software for years and liked it. I hated this years.It just seemed incredibly awkward and I had very simple returns this year. Going back and forth was awful.It wasn't the new tax law, it was the program. Worst review I've given anything except one crooked motel in NJ.
I have been using H&R Block software for several years now and found it to be reliable and fairly easy to use, although the 2018 version seemed somewhat more confusing than previous years. Also, it was the first time I tried to use the "help" feature by calling in; no luck with that .
Pros: Easy to prepare, Easy to import documents, Fast
My taxes are probably more complex than most because of my investments in alternatives like MLPs. Nevertheless, this software easily handled everything. I rate it 4.5 STARS!!!!!!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents