I have used H&R products since 2009. Every year there is a little glitch, this year was importing the previous years return; called help line and we figured out a work around.
Have used for 3 years now. Works well until software has conflict, THEN HR Block is TERRIBLE (impossible?)at trying to find a contact for simple questions. No simple phone or internet means of contact.
Software missed a discrepancy in W-2 between Federal and State returns resulting in inability to e-file state return and necessitating an amended federal return both by certified mail.
Have used H & R Block tax software for 15 years. It is very easy to use. Some of my tax records take a little more work but once I have the proper figures to enter it's a snap.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast