Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,385 Reviews)
Rating breakdown 149,385 reviews
5 Stars
97,819
4 Stars
28,080
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,727 out of
61,885)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Customer Rating
3
Going Downhill
on October 16, 2019
Posted by: Steinway
from Upstate New York
I've used HRB for many years. Twice I tried Brand X and encountered what I considered to be a severe difficulty, and came home to HRB.
This year, however, I found its most severe deficiencies.
As long as one has "normal" income, expenses (including business expenses), and deductions, it's a great program.
But I ran into two problems this year (I filed my 2018 taxes yesterday, on the extension).
1) My father-in-law passed last year. This left "us" with trust accounts, among other things. Block's handling of the account was atrocious. Most notably, one of the items had an asterisk and comment abbreviation -- that essentially told us it had to be handled in an exception manner. But NOWHERE in its documentation (i.e., Block's) did it tell me how to handle it, or where in the form to put it. And there appears to be no way one can make manual changes to the tax form once it's been created by the software.
2) At the end of everything, I created the stuff to permit Feds and (NY) State to withdraw from my bank account. The "review" of the returns didn't like an apparent discrepancy between the two. But it wouldn't direct me to the place where the discrepancy occurred -- and THEN it locked on the discrepancy report page, and wouldn't move from it. (I solved it this morning by filing the Federal only -- and I'll file the State separately.)
This year, however, I found its most severe deficiencies.
As long as one has "normal" income, expenses (including business expenses), and deductions, it's a great program.
But I ran into two problems this year (I filed my 2018 taxes yesterday, on the extension).
1) My father-in-law passed last year. This left "us" with trust accounts, among other things. Block's handling of the account was atrocious. Most notably, one of the items had an asterisk and comment abbreviation -- that essentially told us it had to be handled in an exception manner. But NOWHERE in its documentation (i.e., Block's) did it tell me how to handle it, or where in the form to put it. And there appears to be no way one can make manual changes to the tax form once it's been created by the software.
2) At the end of everything, I created the stuff to permit Feds and (NY) State to withdraw from my bank account. The "review" of the returns didn't like an apparent discrepancy between the two. But it wouldn't direct me to the place where the discrepancy occurred -- and THEN it locked on the discrepancy report page, and wouldn't move from it. (I solved it this morning by filing the Federal only -- and I'll file the State separately.)
In short, it appears that Block has the simple stuff well done, and gets a failing grade on the more complicated issues. This experience is, in essence, going to go away after this year, so it won't keep me from continuing to use them. But Block needs to make an investment in getting its ENTIRE product up to snuff.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
product was ok, and mostly helpful.
on October 16, 2019
Posted by: Johnny72
from Houston, Tx
I've been happy with the ease of use of the product in the past, but when I was filling out the mileage tax deduction part I feel it didn't calculate and reduce my tax liability or it was broken.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
product was ok, and mostly helpful.
on October 16, 2019
Posted by: Johnny72
from Houston, Tx
I've been happy with the ease of use of the product in the past, but when I was filling out the mileage tax deduction part I feel it didn't calculate and reduce my tax liability or it was broken.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to navigate and help is always easy to unders
on October 15, 2019
Posted by: TD Terry
from Surprise, AZ
I have used this product for many years. i believe it to better than its competitors. The software is easy to navigate. The alerts are meaningful and fully explained.
Kudos to H&R Block for making a difficult task EASY.
Kudos to H&R Block for making a difficult task EASY.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Unnecessarily complicated to finish up.
on October 15, 2019
Posted by: ted42
from Los Angeles, CA
I actually enjoyed doing my returns by hand, but they got to be so complicated that I had to go to tax software to fill them in. H&R does a pretty good job with that. But then they tack on extra charges to file the state return electronically and to make the Federal payment with a credit card, and both processes are unwieldy in the extreme. Also, when I went to print out the CA voucher, it printed the wrong form, and I had to go back and find the right form by hand.
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
confusing areas
on October 15, 2019
Posted by: Babs4
from Illinois
I found that as I made entries, the program more than once entered my value twice. It was probably something I did, but there was no check and balance system to tell me that the same value was already entered once. I also found claiming "business use of the home" very confusing. I had to go back three times and make changes to the worksheet to make the program work right with the correct values. There was also no explanation when a downloaded value from last year was filled in with a highlighted number and an "x" next to it, you actually had to click outside of the box for the program to register and include the value. Just little changes that I found cost me time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
override
on October 15, 2019
Posted by: boomer49
from palm harbor, fl
tried to e-file but kept getting messages that if I overrode entries I would not be able to e-file
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
This is a good product if one understands taxes.
on October 15, 2019
Posted by: Bentley Legolas
from Equinunk, PA
I have been using this program for a few years and it eases the burden of preparing taxes.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock